1. WHAT DATA WE COLLECT
In accordance with the RICOM secure Regulation, it processes personal data that users of Eshops actively provide as part of the use of Eshops.
Personal data is any information about an identified or identifiable natural person (data subject). An identifiable natural person is a natural person who can be directly or indirectly identified by reference to a specific identifier.
RICOM secure may process the following categories of personal data when providing its services:
Personal identification data:
- Name and surname;
- Permanent address;
- Name of the business name, association or other legal entity or art group;
- ID VAT;
- Address of registered office or place of business;
- Billing address;
- Identification data of the representative appointed by the specific person;
- Payer identification data;
- Bank connections;
- Username and password;
- Personal description or preference;
- Email address;
- Telephone number;
- Social networking addresses;
Data on the use of services and payment morale
- Type and specifications of services provided and their price;
- Payment information;
Data from communication between RICOM secure and data subjects
- Personal communication records for personal contact;
- Written and electronic communication;
- Telephone call records;
- Telephone call records;
Data processed on the basis of consent to processing or on the basis of a legitimate interest
- Information on user behavior on the Eshops, referring to the website and the path taken by the website visitor, including records obtained from cookies;
- Information about clicks, what products the Eshop visitor viewed;
- Information about the visitor's computer, IP address, date, time, website address from which the visitor connects to the Eshops, search words, file name, browser used to access the Eshops, and Internet connection, including operating system information;
- Survey data;
- Contact details in case he is not a customer of Eshops.
2. HOW WE USE PERSONAL DATA AND STORAGE PERIOD
RICOM secure uses your personal data mainly for the following purposes:
- to conclude and fulfill rights and obligations from the purchase or other contract at Eshops;
- communication with Eshop users and contractual relationship management;
- analysis, evaluation and improvement of services for Eshop users;
- handling of complaints, rights from defective performance and complaints;
- fulfillment of legal obligations; and
- to inform about changes and news in provided products and services and personalized offers.
RICOM secure retains personal data only for the duration of any of the above purposes of processing and subsequently only for the period and under the conditions in accordance with applicable law.
In the case of commercial consent and for marketing purposes, this period shall be  years from the granting or renewal of the consent. In other cases, the processing time results from the purpose of processing or is determined by law.
Legal basis for the processing of personal data
The legal basis that allows RICOM secure to process personal data depends on the purpose for which it processes that personal data. Therefore, RICOM secure may process personal data in a specific case without the user's consent if:
Performance under the contract
Contract performance is necessary for the purpose of concluding or performing the contract, including managing any event, survey, contest organized by RICOM secure, answering and communicating with customer and user questions, offering consumer user preference management programs;
Fulfillment of legal obligations
Fulfillment of legal obligations necessary to fulfill legal obligations (eg in the field of accounting and taxes);
A legitimate interest is necessary to protect the legitimate interests of RICOM secure, for example in connection with the exercise of claims under concluded contracts or in connection with the analysis and improvement of our services;
The data subject is a contractual partner of RICOM secure, a client, participant in competitions or other promotions, in which case RICOM secure may, on the basis of a legitimate interest, process such user's personal data for direct marketing purposes, ie product offerings, news or other commercial communications, in person, by telephone or by e-mail;
Legitimate interest is necessary to improve our services, that is, our business interests, to better understand user needs and expectations and thus improve our services, Eshops and their components for the benefit of users as consumers, including analysis, satisfaction measurement and statistical collection. give;
Legitimate interest is necessary to enable the operation of Eshops, especially for proper display of content, creation and memorization of orders, login details, personalization, user device parameters, including screen resolution, screen, etc., testing new ideas, finding responses to advertising campaigns, finding out how the user learned about the website, including technical cookies.
Legitimate interest is essential to fraud prevention.
Legitimate interest is essential for the protection of Eshops, to keep them secure and protected and to ensure their proper functioning and continuous improvement.
With consent for business purposes, ie for product offerings, news or other commercial communications, RICOM secure has been processing the personal data of the entity since February 18, 2020 primarily to create a suitable offer of products and services of RICOM secure or third parties, namely in connection with addressing the customer, by telephone, in writing, by all means of Internet advertising and in the form of electronic communication by contact details. Therefore, RICOM secure s.r.o. will also create and store data on their type of behavior when using RICOM secure s.r.o. services and products and create and maintain anonymized behavioral analyzes of users who grant such consent. All these activities are essential to reach customers with appropriate marketing offers.
RICOM secure is also entitled to process contact details for marketing purposes with the user's consent. For entities that have given their consent to a marketing contact via electronic contact, RICOM secure processes with their consent for the period specified in the consent the contacts that the entity will make available to it for the purposes of marketing contact with the offer of RICOM secure services and products. If this consent is granted through a website operated by RICOM secure, data from RICOM secure cookies, which are located on the website on which this consent was granted, are processed together with these contacts. However, this is only the case if the subject has cookies enabled in the web browser.
The user may revoke the consent to this use of personal data at any time by sending information on the revocation of consent to the e-mail email@example.com or in writing to the above address of RICOM secure.
RICOM uses e-mail security for business communications from RICOM secure or third parties. It is always clear from commercial communications that RICOM secure is the sender. RICOM secure may send commercial communications either to the contacts of persons who have entered into an Agreement on the use of the portal based on the legitimate interest of RICOM secure, until the user expresses disagreement, or on the basis of explicit consent to the processing of personal data for marketing and business purposes. The sent commercial messages also contain a contact for refusing to send these messages.
3. WHO COLLECTS THE DATA?
RICOM secure s.r.o., IČ: 08572852, with its registered office in Liberec, Na Bělidle 1135, 460 06, Czech Republic, is the administrator and processor of personal data provided to users on the basis of the use of Eshops or the conclusion of any contract or the provision of any personal data for the specified purpose.
4. WHO WE CAN PROVIDE YOUR PERSONAL INFORMATION
We may provide personal information:
(a) service providers who provide us with services related to our activities, in particular payment intermediaries, persons assisting us in the administration of contracts and claims for each other, or who print and deliver documents; provide us with digital and online sales services, such as social media monitoring, web analytics and search engines, user-generated content processing tools;
(b) other persons in accordance with applicable law (eg notification to tax authorities in cases provided by law, police in the framework of a criminal investigation, etc.).
With the user's consent, we may share personal information with third parties for direct marketing purposes.
We may share personal information with our partners if the services or products were co-created by RICOM secure and its partner. In this case, RICOM secure and the partner will process the user's personal data, each for their own purposes and in accordance with their own policies for handling personal data.
5. CATEGORIES OF RECIPIENTS OF PERSONAL DATA
RICOM secure shares personal information within its company. In fulfilling its obligations and responsibilities, RICOM secure may use the professional and specialized services of other entities. If these suppliers process personal data transmitted from RICOM secure, they have the status of processors of personal data and process personal data only within the instructions of RICOM secure and may not use them otherwise. These include, in particular, the management of IT systems, internet advertising or sales representation, the activities of experts, lawyers, auditors, or the recovery of debts.
RICOM secure carefully selects each such entity and enters into a personal data processing agreement with each of them, in which the processor has strict obligations to protect and secure personal data. The list of processors is available on request at the e-mail address firstname.lastname@example.org. Personal data may be processed both by companies domiciled in the Czech Republic and domiciled in an EEA Member State or the so-called secure countries. The transfer and processing of personal data in countries outside the European Union always takes place in accordance with applicable legislation. In the case of transfers outside the EEA, we will ensure the protection of personal data through the conclusion of relevant contractual clauses or through other appropriate safeguards in accordance with the GDPR.
RICOM secure is also entitled to share personal data with third parties:
- If RICOM secure has the consent of the personal data subject or if it is permitted by law.
In the course of fulfilling its legal obligations, RICOM secure transmits personal data to the administrative authorities and bodies specified by the applicable legislation.
Cookies are small data files that are necessary for the proper functioning of the Eshop website and which are placed on the user's computer, just as most websites do. These are text files that the website stores on the user's computer or mobile device when the user starts using these pages.
The pages thus remember the actions and settings performed by the user on them for a certain period of time. Therefore, there is no need to re-enter this information when you revisit the site and switch between sections of the site.
If the user has cookies enabled in his / her web browser, we also use it to collect statistical data and personalize ads so that we can further improve our website and thus improve the services we offer. We therefore share information about how you use our site with our advertising and analytics partners, specifically Google. You can read about how Google handles cookies at https://www.google.com/policies/technologies/cookies/.
- block the use of cookie technology by setting your internet browser or other computer program accordingly (ie the user sets his internet browser or other computer program to block or prohibit / disallow the use of cookie technology); or
- the user can also withdraw his consent free of charge, either by sending an email to the address: email@example.com, by letter to the address of RICOM secure.
We store cookies for a period of 13 months in accordance with the Recommendation on the processing of cookies and similar means of monitoring from 18 February 2020, which was published on 22 May 2018 by the Office for Personal Data Protection.
7. USER RIGHTS
RICOM secure respects the right to privacy: it is important that the data subject has control over his or her personal data, and in relation to the protection of personal data he / she has the following rights:
|Your right||What does this mean and how to apply it?|
|The right to be informed||The right to obtain clear and easy-to-understand information about how we use personal data and what the rights of the personal data subject are. Basic information is provided in this policy. If you have any further questions, please contact your administrator.|
|Right of access to personal data||
The right of access to personal data held by RICOM secure about a personal data subject (subject to certain restrictions).
RICOM secure is entitled to charge a reasonable fee taking into account the administrative costs associated with providing the required information. Obviously unfounded, unnecessary or recurring requests may not be answered.
Contact the administrator for this purpose.
|The right to correct personal data||
The data subject has the right to keep his personal data up to date. If this is not the case, he has the right to have his personal data corrected if they are incorrect or outdated, or supplemented if they are incomplete.
Contact the administrator for this purpose.
|The right to delete personal data and the right to be forgotten||
In some cases, the personal data subject has the right to have his / her personal data deleted. This right is not absolute, as we may have legal or legitimate reasons for storing personal data.
If you would like us to delete your personal data, please contact the administrator.
|You have the right to reject direct marketing, including profiling and automated decision making||RICOM secure does not currently perform automated decision making or profiling. Should this happen in the future, the data subject has the right to unsubscribe from direct marketing communications at any time, or to reject any automated decision-making or profiling.|
|The right to withdraw consent to the processing of data with prior consent at any time||As mentioned above, for any processing of personal data, RICOM secure requires the consent of the personal data subject. The personal data subject has the right to revoke this consent. Contact your administrator if you would like to do so.|
|The right to refuse processing on the basis of legitimate interests||As mentioned above, some processing of personal data takes place on the basis of a legitimate interest, and the data subject has the possibility to refuse such processing at any time. Contact your administrator if you would like to do so.|
|The right to lodge a complaint with the supervisory authority||The right to contact the relevant supervisory authority, which is the Office for Personal Data Protection in the Czech Republic, and to file a complaint against RICOM secure's data protection and privacy practices. Please do not hesitate to contact us using the contact details below before making any complaint.|
|Right to data portability||The right to move, copy or transfer personal data from our database to another. This only applies to data that you have provided in the case of contract-based or your consent processing and which are processed by automated means.|
|The right to restrict processing||
The right to request restrictions on the processing of personal data. This right means that our processing of your data is limited, so we may store it but no longer use or process it.
It shall apply in the limited cases specified in the GDPR, such as:
|The right to deactivate cookies||
You have the right to deactivate cookies.
Many cookies are used to support the usability or functionality of websites / applications; deactivating them may therefore prevent you from using certain parts of our website / applications.
If you wish to restrict or block all cookies that run on our website / applications (which may prevent you from using certain parts of our website) or on any other websites / applications, you can do so in your browser settings.
Contact the administrator at the e-mail address firstname.lastname@example.org.
To ensure the security and confidentiality of personal data, which is extremely important for RICOM secure, it uses technical and organizational measures in particular to protect against unauthorized access to and misuse of data, ensure the security of our IT systems and recover data in the event of an incident. Where appropriate, we use encryption to protect your data. We regularly evaluate and update all measures.
9. LINKS TO OTHER COMPANIES
The media may contain links to other media, in particular third party websites. Please note that these third party media have their own privacy policies that should govern the user's behavior and which RICOM secure cannot influence or be responsible for in any way.
11. PERSONAL DATA PROTECTION OFFICER
The contact person for the processing of personal data of RICOM secure is Mgr. Tomáš Marek, lawyer, no. 15543, with its registered office at MAREK & STANOVSKÝ in Prague, Na hutích 661/9, postal code: 160 00, email: email@example.com.
If you have any questions regarding the processing of your personal data, you need any other related assistance or you want to exercise your rights, please contact the person responsible for personal data protection by e-mail at firstname.lastname@example.org.
These Principles are effective from 18 February 2020 and are issued in accordance with Regulation (EU) 2016/679, on the protection of individuals with regard to the processing of personal data in order to ensure the information obligation of RICOM secure as a controller under Article 13 of the GDPR.